CUSTOM ORDER POLICY

Last updated: 2/9/26

At Crickett’s Creations, we take pride in creating thoughtful, personalized custom items. Because custom orders require design work, coordination, and production time, please review the policy below before placing your order.

By placing a custom order, you agree to the terms outlined here.

🧵 WHAT COUNTS AS A CUSTOM ORDER

Custom orders include (but are not limited to):

Custom Shirts (single & bulk)
Custom Grad Packs
Custom Graduation Stoles
Custom Grad Fans (standard size)
Jumbo Face Fans
Custom Vending Machines
Custom Baby Gifts & Closet Crates
Custom Gift Baskets
Custom Party & Print Items
Custom Memorial Items
Bulk Custom Orders

💳 DESIGN DEPOSITS & PAYMENTS

$20 DESIGN DEPOSIT REQUIRED

A $20 non-refundable design deposit is required for eligible custom orders, including gift baskets and bulk custom projects.

Eligible items include:

Custom Shirts (single & bulk)
Custom Grad Packs
Custom Graduation Stoles
Custom Vending Machines
Custom Baby Gifts & Closet Crates
Custom Gift Baskets
Custom Party & Print Items
Custom Memorial Items
Bulk Custom Orders

The design deposit:

Secures your place in our design queue
Covers initial design work and coordination
Is applied toward your final order total
Is non-refundable once design work has begun

Design deposits will only be refunded if Crickett’s Creations is unable to complete the order.

After your design proof is approved, a separate invoice will be sent for the remaining balance.

➡ Full payment is required before production begins.

FULL PAYMENT AT CHECKOUT (NO DESIGN DEPOSIT)

The following items require full payment upfront and do not require a design deposit:

Custom Grad Fans (standard size)
Jumbo Face Fans

📝 CUSTOMIZATION FORMS (REQUIRED)

All custom orders require a completed customization form.

Forms must be completed within 24 hours of placing your order
Orders without a completed form may be delayed or canceled
Production timelines do not begin until:
- The form is submitted
- Proof is approved
- Full payment is received

🎨 PROOFS & REVISIONS

One digital proof is included with each custom order unless otherwise stated
One revision is included
Additional revisions may incur an additional fee
Proofs must be approved before production begins

⏱️ TURNAROUND TIMES & RUSH ORDERS

Turnaround times vary by item type and season
Rush service may be available for an additional fee
Rush requests must be noted on the customization form
We are not responsible for delays caused by:
- Late form submissions
- Delayed proof approvals
- Incomplete or inaccurate information

🚫 CANCELLATIONS, RETURNS & REFUNDS

Because all custom items are made to order:

All custom sales are final once approved
No refunds or cancellations after proof approval
Design deposits are non-refundable once design work has begun

📸 PHOTO & IMAGE QUALITY

If your order includes photos:

Images must be clear and high resolution
Poor-quality images may affect final results
Jumbo Face Fans require one clear face per photo (no group photos)

🤍 MEMORIAL & SENSITIVE ORDERS

We understand memorial orders are deeply personal. Please review all details carefully before approving your proof. If you have time-sensitive needs, note them clearly on your customization form.